CyberGate Telco · Cloud phone system
See every feature working as a real call
Start from the problem you want to solve. Step through the call, try the "what if" switches, and see exactly which CyberGate features make it work, then check your understanding with a short questionnaire.
96 features8 categories1 interactive walkthrough
Start with your problem
Which of these sounds like you?
Pick the situation closest to yours. Each one opens a walkthrough you can play step by step.
We don't have someone free to answer and transfer every call
▶ Answer every call without a receptionistCallers get passed around before they reach the right person
▶ Answer every call without a receptionistWe miss calls after hours or when everyone is busy
▶ Answer every call without a receptionistWe want one main number for the whole business
▶ Answer every call without a receptionistInteractive walkthroughs
Use cases
Each walkthrough is a call flow you can play, change and quiz yourself on. More are on the way.
Feature catalogue
Everything the CyberGate phone system can do
Features marked ▶ Walkthrough can be played as a live call flow. Every feature page lists the use cases that rely on it.
Telephony 31 features
- Auto attendant▶A recorded greeting answers every call and lets callers press keys to reach the right team or person without a receptionist.
- Call forwarding▶Send calls to another extension, a mobile or an external number when busy, unanswered or always.
- Caller ID▶Show who is calling, and choose which number your outgoing calls present.
- Custom prompts▶Upload or record your own greetings and announcements, so every menu sounds like your business.
- Dial by name▶Callers spell the first letters of a person's name on the keypad and are connected to them.
- Direct extension dialling▶Callers who know an extension number can key it in during the greeting and skip the menu.
- Direct numbers (DID)▶Public phone numbers that ring straight to a menu, team or person on your system.
- Holiday calendar▶A list of public holidays and closure days, including Poya days, that time conditions follow automatically.
- IVR menu▶Multi-level keypad menus that route callers, play information, or hand off to other menus, queues and people.
- Music on hold▶Music or recorded messages play while callers wait on hold or in a queue.
- Ring groups▶Ring several phones at once or one after another, so whoever is free can answer.
- SIP trunking▶Connect the system to CyberGate Telco's voice network over the internet instead of copper lines.
- Time conditions▶Route calls one way during business hours and another way at night, at weekends and on holidays.
- Voicemail▶Callers leave a recorded message when nobody can answer, per person or for a whole team.
- Call flipMove a live call between your desk phone, softphone and mobile without hanging up.
- Call parkPut a call into a numbered parking slot so anyone can pick it up from any phone.
- Call pickupAnswer a colleague's ringing phone from your own with a short code.
- Call recordingRecord calls automatically or on demand for training, quality and proof of what was said.
- Call transferPass a live call to a colleague, either directly (blind) or after introducing the caller (attended).
- Call waitingHear a soft tone when a second call arrives during a conversation and switch between them.
- Caller ID routingRoute calls by the caller's number, for example sending known VIP customers to a priority line.
- DISARemote staff dial in, enter a PIN, and place calls through the company system as if in the office.
- DNISShow the agent which of your numbers the caller dialled, so they answer with the right greeting.
- Do not disturbStop a phone ringing for a while; calls follow your no-answer rules instead.
- Follow meCalls try your desk phone, then your mobile or home number, so you can be reached anywhere.
- Inbound and outbound routesRules that decide which trunk a call uses and where incoming numbers are delivered.
- Number maskingHide the real numbers of staff or customers behind a shared business number.
- Outbound caller number (DOD)Give each person or team its own outgoing number on shared trunks.
- Shared line appearanceSeveral phones share one line key, see when it is busy and can take or hold calls on it.
- SIP forkingRegister one extension on several devices so they all ring together.
- Speed dialReach frequent contacts with a short code.
Business 11 features
- Boss and secretaryCalls to a manager ring their assistant first, who screens and passes on the ones that matter.
- Busy lamp field (BLF)Phone keys light up to show whether colleagues are idle, ringing or on a call.
- Company directory (LDAP)One shared phone book that every phone and app can search.
- Emergency numbersEmergency calls always get through and can alert designated staff at the same time.
- Feature codesShort star codes for everyday actions such as switching to night mode or picking up a call.
- Hot deskingLog in to any shared phone and get your own extension, settings and voicemail.
- Hot standbyA second system takes over automatically if the main one fails.
- Hotel moduleRoom status, wake-up calls and check-in/check-out integration for hotels.
- Multi-site interconnectBranches in different cities share one dial plan and call each other by extension for free.
- Operator panelA live drag-and-drop console for receptionists to see who is free and route calls quickly.
- Paging and intercomMake announcements over phone speakers, or talk hands-free to a colleague's phone.
Contact center 12 features
- Call queues▶Callers wait in line in order of arrival until the next agent is free, instead of hearing a busy tone.
- Agent login and statusAgents sign in and out of queues and set break or wrap-up states.
- Auto diallerDial lists of numbers automatically and connect answered calls to free agents.
- Automatic call distributionHand queued calls to agents fairly, for example to whoever has waited longest since their last call.
- CRM pop-upThe caller's customer record opens on the agent's screen as the phone rings.
- Listen, whisper and bargeSupervisors listen to live calls, coach the agent privately, or join the conversation.
- Priority queueLet important callers move ahead in the queue.
- Queue callbackCallers keep their place in line without holding, and the system calls them back.
- Queue panelSupervisors see waiting callers, agent states and service levels live.
- Service level reportsTrack how many calls are answered within your target time.
- Skill-based routingSend each call to the agent best suited for it, by language, product or experience.
- WallboardA big-screen display of queue statistics for the team.
Unified communications 13 features
- Voicemail to email▶Voicemail messages arrive in email as audio files, so nobody needs to dial in to check them.
- Audio conferenceConference rooms that several callers dial into, with PIN protection.
- Browser softphoneCall, chat and check voicemail from a web browser with nothing to install.
- Business SMSSend and receive text messages from your business numbers.
- Call flow designerBuild call routing visually by connecting blocks on a canvas.
- Desktop softphoneMake and take office calls from a Windows or macOS computer with a headset.
- Fax to emailIncoming faxes arrive as PDF attachments in email.
- Mobile appUse your office extension on a smartphone, with presence, chat and call history.
- Omnichannel messagingAnswer WhatsApp, SMS, web chat and social messages from one shared inbox.
- PresenceSee at a glance who is available, in a meeting, on a call or away.
- Team chatOne-to-one and group messaging between colleagues inside the same app as calls.
- Video conferencingHost video meetings with screen sharing for staff and external guests.
- Website live chatVisitors chat with your team from your website and can escalate to a call.
AI 5 features
- AI call summaryA short summary and action points are created after each call.
- AI receptionistA conversational assistant answers callers in plain language and routes them by what they say.
- Call transcriptionRecorded calls become searchable text transcripts.
- Text to speechType a greeting and the system speaks it in a natural voice, with no recording studio needed.
- Voicemail transcriptionVoicemails are converted to text so they can be read and searched.
Administration 10 features
- Call detail records▶A searchable log of every call: who, when, how long, and how it ended.
- Admin portalManage users, numbers and routing from one web portal.
- Auto provisioningNew phones configure themselves when plugged in.
- Backup and restoreScheduled backups of configuration and recordings, with one-click restore.
- Bulk import and exportAdd or update many users and contacts at once from a spreadsheet.
- Call quality monitoringTrack jitter, packet loss and audio quality per call.
- Call reportsDaily, weekly and monthly reports on call volumes, missed calls and talk time.
- DashboardSee system health, active calls and trunk status at a glance.
- Event logs and alertsGet notified about trunk failures, security events and storage limits.
- Roles and permissionsGive each admin only the access they need.
Security 8 features
- Attack protectionAutomatically blocks addresses that flood the system or guess passwords.
- Built-in firewallRules that allow only trusted traffic to reach the phone system.
- Encrypted calls (TLS/SRTP)Signalling and voice are encrypted so calls cannot be overheard on the network.
- Number allow and block listsBlock nuisance callers, or only allow calls to approved destinations.
- Session border controllerProtects the system at the network edge and handles calls safely through firewalls.
- Single sign-onStaff sign in with their existing company account.
- Toll fraud protectionLimits on international and premium calls stop runaway bills from hijacked accounts.
- Two-factor sign-inA second check, such as an app code, protects admin and user accounts.
Integrations & platform 6 features
- Cloud storage for recordingsArchive recordings to Google Cloud, Amazon S3 or SFTP.
- CRM integrationConnect calls with Salesforce, Zoho, HubSpot and other CRMs to log calls and open records.
- Hotel PMS integrationLink with hotel property management systems for room status and billing.
- Microsoft Teams integrationMake and receive CyberGate calls from inside Microsoft Teams.
- Open APIs and webhooksLet your own software place calls, read call events and manage users.
- WhatsApp BusinessReceive and reply to WhatsApp messages in the shared inbox.
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