See it in a real call
▶ Walkthrough10 quiz questions
Answer every call without a receptionist
One main number gets calls for Sales, Support and individual staff. Nobody has time to answer and transfer each call, and after hours the phone just rings out.
Direct numbers (DID) is used in: Customer calls
Test cases: pick one and press ▶ Play
- Office hours · 1 Sales · Answered→ Call connected
- Office hours · 1 Sales · No answer→ Voicemail to email
- Office hours · 2 Support · Answered→ Call connected
- Office hours · 2 Support · No answer→ Voicemail to email
- Office hours · Ext. or name · Answered→ Call connected
- Office hours · Ext. or name · No answer→ Voicemail to email
- After hours→ Voicemail to email
More in Telephony
- Auto attendantA recorded greeting answers every call and lets callers press keys to reach the right team or person without a receptionist.
- Call flipMove a live call between your desk phone, softphone and mobile without hanging up.
- Call forwardingSend calls to another extension, a mobile or an external number when busy, unanswered or always.
- Call parkPut a call into a numbered parking slot so anyone can pick it up from any phone.
- Call pickupAnswer a colleague's ringing phone from your own with a short code.
- Call recordingRecord calls automatically or on demand for training, quality and proof of what was said.
- Inbound and outbound routesRules that decide which trunk a call uses and where incoming numbers are delivered.
- Call transferPass a live call to a colleague, either directly (blind) or after introducing the caller (attended).
- Call waitingHear a soft tone when a second call arrives during a conversation and switch between them.
- Caller IDShow who is calling, and choose which number your outgoing calls present.
- Caller ID routingRoute calls by the caller's number, for example sending known VIP customers to a priority line.
- Custom promptsUpload or record your own greetings and announcements, so every menu sounds like your business.