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More in Telephony
- Auto attendantA recorded greeting answers every call and lets callers press keys to reach the right team or person without a receptionist.
- Call flipMove a live call between your desk phone, softphone and mobile without hanging up.
- Call forwardingSend calls to another extension, a mobile or an external number when busy, unanswered or always.
- Call parkPut a call into a numbered parking slot so anyone can pick it up from any phone.
- Call recordingRecord calls automatically or on demand for training, quality and proof of what was said.
- Inbound and outbound routesRules that decide which trunk a call uses and where incoming numbers are delivered.
- Call transferPass a live call to a colleague, either directly (blind) or after introducing the caller (attended).
- Call waitingHear a soft tone when a second call arrives during a conversation and switch between them.
- Caller IDShow who is calling, and choose which number your outgoing calls present.
- Caller ID routingRoute calls by the caller's number, for example sending known VIP customers to a priority line.
- Custom promptsUpload or record your own greetings and announcements, so every menu sounds like your business.
- Dial by nameCallers spell the first letters of a person's name on the keypad and are connected to them.