Features › Contact center › Agent login and status
Feature · Contact center
Agent login and status
Agents sign in and out of queues and set break or wrap-up states.
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A walkthrough for agent login and status is on the way. Ask your CyberGate contact for a live demo in the meantime.
More in Contact center
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- Auto diallerDial lists of numbers automatically and connect answered calls to free agents.
- Listen, whisper and bargeSupervisors listen to live calls, coach the agent privately, or join the conversation.
- Call queuesCallers wait in line in order of arrival until the next agent is free, instead of hearing a busy tone.
- CRM pop-upThe caller's customer record opens on the agent's screen as the phone rings.
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- Queue callbackCallers keep their place in line without holding, and the system calls them back.
- Queue panelSupervisors see waiting callers, agent states and service levels live.
- Service level reportsTrack how many calls are answered within your target time.
- Skill-based routingSend each call to the agent best suited for it, by language, product or experience.
- WallboardA big-screen display of queue statistics for the team.