Features › Administration › Call detail records
Feature · Administration
Call detail records
A searchable log of every call: who, when, how long, and how it ended.
See it in a real call
▶ Walkthrough10 quiz questions
Answer every call without a receptionist
One main number gets calls for Sales, Support and individual staff. Nobody has time to answer and transfer each call, and after hours the phone just rings out.
Test cases: pick one and press ▶ Play
- Office hours · 1 Sales · Answered→ Call connected
- Office hours · 1 Sales · No answer→ Voicemail to email
- Office hours · 2 Support · Answered→ Call connected
- Office hours · 2 Support · No answer→ Voicemail to email
- Office hours · Ext. or name · Answered→ Call connected
- Office hours · Ext. or name · No answer→ Voicemail to email
- After hours→ Voicemail to email
More in Administration
- Admin portalManage users, numbers and routing from one web portal.
- Auto provisioningNew phones configure themselves when plugged in.
- Backup and restoreScheduled backups of configuration and recordings, with one-click restore.
- Bulk import and exportAdd or update many users and contacts at once from a spreadsheet.
- Call quality monitoringTrack jitter, packet loss and audio quality per call.
- Call reportsDaily, weekly and monthly reports on call volumes, missed calls and talk time.
- DashboardSee system health, active calls and trunk status at a glance.
- Event logs and alertsGet notified about trunk failures, security events and storage limits.
- Roles and permissionsGive each admin only the access they need.